Find the right order
Open the delivery you want to check and confirm the customer and details.
delivery tracking
Has it been requested, collected or delivered? Open the order to see its current stage instead of piecing together separate messages.
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Enter the order details and check where it needs to go. Create the delivery request. The business, driver and customer can work from the same order.
The business checks and prepares the order. The driver checks the pickup and destination. Keep the handover details with that order so each person knows what happens next.
Open the order to see its current stage. Use the latest details if you need to follow up. Explore YeboDash to find your delivery options.
Open the delivery.
Check its current stage.
Look at the available tracking details.
Follow up if something is unclear.
Open the delivery you want to check and confirm the customer and details.
Keep a new request, a pickup and a completed handover separate. Each tells you something different.
Use the order’s latest information when asking the business about a delay or next step.
Use the information shown to understand what happened and what should happen next. If something is delayed or unclear, start with the actual order details.
A customer waiting for a delivery can check whether it has been collected before contacting the business about the next step.
Updates depend on connectivity and recorded actions. Arrival times can change.
Connect the customer, business and driver around one YeboDash delivery request.
Help the business and driver coordinate the next step of a YeboDash order.